Organizational Culture Analysis Essay examples - 628 Words

Organizational Culture Analysis Danielle Stacey Business 610 Dr La Tonya Gale February 25, 2013 Each organization has a different culture. The culture can help shape how an organization functions and has the potential to set it apart from the competition. There are three levels to culture: observable artifacts, espoused values, and enacted values (Baack, 2012). Each level plays a different part within an organization. State Farm Insurance is the larges mutual property and casualty insurance carrier in the United States. The company was founded over 90 years ago and has had plenty of time to develop their layers of culture. Observable artifacts are the outward viewable signs of an organization. Observable artifacts are viewed†¦show more content†¦The last layer of culture is enacted values. These values are the actual behaviors exhibited by the employees. Rick Darby of Safety Culture (2012) stated, â€Å"the enacted values of an organization†¦may be at a considerable distance from those proclaimed in official statements and public relations material† . In the case of State Farm and being â€Å"remarkable†, employees are having a hard time providing the remarkable service. Slow systems, being short handed, and a disconnect between operation employees and agents, contribute to less than remarkable service. These enacted values differ from what the company would like but not much has been done to rectify the situation. Darby (2012) believed if a great gap was found between enacted values of the employees and the espoused values of upper management, there could be confusion and dissatisfaction. The dissatisfaction found in employees can start to alter the observable artifacts of the company. The recognition of State Farm for being an admired company will stop being awarded if management does not address the enacted value of its employees. The three levels of culture contribute to how an organization is presented to the public. Observable artifacts, espoused values, and enacted values all supply a foundation for the org anization’s culture. The culture of the organization is part of what defines their success and growth. State Farm is known as the good neighbor company but needsShow MoreRelatedConcept Of Culture And Organizational Analysis1269 Words   |  6 Pages3.0 LITRATURE REVIEW 3.1 Concept of culture and organizational analysis: The concept of culture has been linked increasingly with the study of organisation (Graves and Rouse, 1990). 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